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Vacancies
Connections Customer Advisor
BT – Stoke-on-Trent
£18,500 a year – Temporarily remote
Connections Customer Advisor
£18,500 plus bonus (£925 on target)
In these unusual times, our advisors have become even more important to our customers. By keeping the country connected, they have helped families stay in touch and children be entertained. They are classed as key workers for good reason.
We are looking for more people to join them. Confident people with an instinct to help. People who give it their all, where no challenge is too big, no ask too great. Naturals when it comes to making conversation and at their best when thinking on their feet. As one of our customer advisors, your unflappable nature and personal approach will give our customers the confidence you will get right to the root of their problem.
Our advisors deal with people from all walks of life every single day, so you will need to be able to build rapport with customers quickly, speak clearly and listen intently whilst working out how to solve problems to keep our customers happy.
The first point of contact for our customers, this is a role for the cool, calm and collected. All around the world people depend on our products and services, so when things go wrong it can have a serious impact on people’s everyday lives. This means you’ll face plenty of challenges, from frustrated and upset customers to unexpected issues, so you’ll need lots of patience and genuine empathy, but you’ll also be the one who puts a smile back on our customers’ faces. Again, and again and again.
To be a brilliant customer advisor, you will need to have:
- Excellent listening skills and natural empathy
- Top-notch troubleshooting and problem-solving skills
- A genuine passion for customer service
- A professional telephone manner
- Resilience, understanding and patience
Apply below
Customer Assistant – Home Delivery
WM Morrison’s Supermarkets – Newcastle-under-Lyme
Part-time
Providing our customers with an exceptional service, our home delivery pickers accurately pick products in store to the highest of standards. They quickly prepare online customer orders for delivery and dispatch.
They’re also responsible for:
- Providing excellent service for customers by ensuring products select meet all the required criteria i.e., substitutes, date codes, product quality
- Ensuring our products are pack correctly so the product reaches the customer in the best condition
- Ensuring store-based customer service standards are maintained
- Communicating effectively with store colleagues to ensure product availability for all customers
- Work with other colleagues and managers to deliver the company’s plan
- Follow written and verbal instructions
- Follow all cash and product handling policy and procedures
- Comply with all policies and procedures in relation to restricted products
- Ensure all policies, procedures and legal obligations are followed as specified by the company.
Apply below
Pharmacy Driver
Superdrug – Stoke-on-Trent
Why Superdrug?
Passionate about delivering exceptional Patient care? As a Superdrug Pharmacy Driver, you will support the Pharmacy team to deliver (literally!) great service to customers. In a fast-moving environment, you will know how to have fun too, while driving pharmacy’s performance on track.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service, and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling!
Here’s the exciting bit…a great day includes
What we look for in our Pharmacy Drivers are individuals that assist the pharmacy team
in running an efficient and highly effective collection and delivery service for our customers.
You will build great relationships with the surgeries and clinics that you will collect
prescriptions from.
You will support the Pharmacy team, ensuring deliveries get to the right patient on time, and all information is passed to the customer correctly. You are carrying valuable cargo, so it is vital that prescriptions are delivered efficiently and securely.
Apply below
https://www.superdrug.jobs/jobs/eu-41256-pharmacy-driver?source=Indeedorganic
Trainee Optical Assistant – NEWCASTLE-UNDER-LYME
Specsavers – Newcastle-under-Lyme
NEWCASTLE-UNDER-LYME SPECSAVERS
FULL TIME TO INCLUDE WEEKEND WORKING
Let our training take you further
Join our team as an Optical Assistant, and you will discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. Optical expertise is not essential. You just need the desire to learn and the drive to progress – our training will do the rest. Once you have learned the ropes, bingo – the world’s your oyster. With a business that is constantly expanding, both in the UK and abroad, the opportunities to launch a retail career have never looked better.
As an Optical Assistant, you will make sure every customer gets a great experience when they come into our store. It means listening to what they want, explaining our offers and products, and dispensing single vision lenses. You will work to NHS guidelines (as well as our own high standards), give good, clear advice, and make a positive impression, thanks to your polite and professional approach.
We can teach you everything you need to know about vision problems, eyecare and our products. But you will need to be a natural when it comes to customer care – articulate, good with people and always happy to help. We will also be looking for an organised approach and a good standard of education. Make the grade and you could soon be part of a friendly store team – and a business that’s going places.
Apply below
Call Centre Assistant
University Hospitals of North Midlands NHS Trust Stoke-on-Trent ST4 6QG
£18,005 – £19,337 a year
We are the first point of contact for our patients, clients, suppliers and staff throughout the Trust and the wider NHS. You will handle calls from general enquiries to emergency response procedures.
Customer service is key to this role so we are looking for people who are flexible, articulate, enthusiastic and effective communicators and essentially can remain calm in all circumstances.
Call Centre Assistant
University Hospital of North Midlands Switchboard Service
We are currently looking to appoint to a Fixed Term (until 30th June 2021) full time 37.5 hour post within our 24 hour Operator Service (Royal Stoke and County Hospital)
This post will be required to cover a variety of shifts over days, evenings and nights including weekends and Public Holidays. This post requires working between the Royal Stoke Hospital and County Hospital sites. Please be aware that travel time is not included within the shift times and own transport is essential.
If you meet the above criteria and want to join our dedicated team then we would like to hear from you.
The UHNM NHS Trust covers Royal Stoke Hospital in Stoke on Trent and County Hospital in Stafford. Royal Stoke a large acute teaching hospital, with a Turnover of £360 million. Located in Stoke on Trent and Stafford, UHNM is close to the M6, within commuting distance of culturally diverse major conurbations, such as Manchester and Birmingham and surrounded by rural pleasures, including the Peak District National Park.
Each year Royal Stoke cares for over 600,000 people providing emergency treatment, planned operations and medical care. It is a leading teaching hospital in partnership with Keele University and has a patient-centred clinical research facility providing state-of-the-art facilities.
Apply below
Self-Drive Handover Agent
Height for Hire – Stoke-on-Trent
We are currently recruiting for a driven and dedicated hire professional to promote, control & manage activity of our Self-Drive Division in the Stoke on Trent / Buxton / Darley Dale / Leek region. This is an exceptional opportunity for a hire professional to undertake a specialist role within a growing division. We will consider applicants from any of the above areas for this role
Duties
- Dealing with customer enquiries quickly & efficiently
- Generate and develop business through ongoing promotion
- PDI machinery
- Handover machinery to customers
- Manage your territory to ensure customer satisfaction in the most efficient manner
- Report any damage-to-damage coordinator
- Wash and refuel machines as necessary
- Maintain CRM
- Ensure all paperwork is up-to-date and compliant
- Do operated hires as required
The Person
- Customer service experience gained within a busy environment
- Excellent communication skills
- Able to promote the business
- Hands on approach to getting things done
- Able to take responsibility for your territory
- Basic engineering skills (training will be provided)
- Good with machinery (Previous experience of operating machinery advantageous
- Highly organised and able to multitask
- Positive and flexible attitude to work
- Excellent Team Player
- 100% Fluency in English essential (written, spoken and comprehension)
- Licence to drive up to 7.5 tonne (C1 Licence) required
Apply below
Apprenticeships
Hardware & Infrastructure Apprentice – 08106
Are you an aspiring Infrastructure Technician looking to start your career with an evolving company? F. Klucznik & Ltd t/a IAE is a group of 4 companies which includes IAE Agriculture, IAE Fencing, IAE Equestrian, and Centrewire Ltd. Established by Frank Klucznik Snr. In 1969, IAE is still an independent family-owned organisation
Apply below
Accounting Apprentice AAT Trainee
Our client, a leading accountancy practice in Stoke-on-Trent have seen significant growth throughout Covid and are now looking to add a talented Accounting Apprentice / AAT Trainee to join their team. They are forward thinking, modern and have a very low staff turnover. Requirements • Excellent academic background – Minimum 5 GCSE’s at level 5 or above, and a level 6 or above in Maths & English + 3 A levels (or equivalent) grade C or above • Happy to integrate within a team and work cohesively • Ability to learn quickly on the job • Good with Numbers! This is a great opportunity to get your foot into the accounting world with a fantastic employer. If this position is of interest, please submit your CV for consideration.
Apply below
https://www.linkedin.com/jobs/view/accounting-apprentice-aat-trainee-at-hiring-matters-2324627597/
Volunteering
Volunteers needed to help create a brighter future for school leavers
Chartered Institute of Personnel and Development (CIPD)
2 days ago Full–time
Are you enthusiastic about giving back to your community and using your professional skills to have a positive impact on future generations? We need professionals to help schools and colleges develop impactful careers education programmes and improve the prospects of students during this unprecedented time. Providing careers education in schools and colleges is essential to help young people regain confidence in their future. More than ever, they need help from employers to understand the opportunities available and how to access them. ‘There are now 563k young unemployed people, and this is likely to rise to a million in one or two years’ time.’ GOV.Uk How can I help? The CIPD is pleased to be recruiting volunteers across England to join the Enterprise Adviser Network, which is funded and implemented by the Careers and Enterprise Company. Enterprise Advisers are volunteers who work directly with school leadership teams to help them develop an effective careers education programme and raise the aspirations of young people. They also work to create connections between schools and local employers, to bring the world of work to life for students. “This is really about a partnership with schools and employers to prepare the next generation for the world of work and their future careers. When you have been in a professional role for several years, it’s good to challenge yourself. The Enterprise Adviser role has connected me to a new sector, allowed me to use my transferable skills and helped to develop my strategic thinking. I’ve been able to support future talent and think about how we can offer the next generation opportunities.” Anita, Enterprise Adviser volunteer. You will • play an active role in helping a local school or college to develop ‘work ready’ young people by using your professional skills and insight to shape the careers education programme • advise on strategic planning in a new context and gain a better understanding of the education sector • develop professional skills including leadership, networking, influencing and commercial drive • support the school in connecting with local employers, enabling students to learn from them about work, employment and the skills that are valued in the workplace • build strong working relationships with your local school or college and provide insight into your organisation and industry Ideal candidates for this role are • experienced business professionals able to influence and create strategic initiatives • dedicated to making a lasting impact on the future of young people • comfortable with working with a school’s senior leadership team • able to volunteer one to five hours a month (includes at least one meeting with a matched school per half term, i.e. every two months) for one academic year Volunteering during COVID-19 Due to the pandemic, volunteering will take place remotely by video call/phone/email, until volunteers can safely enter schools for face to face meetings with the schools careers leader and senior leadership team. How to apply to get started, you need to complete a short expression of interest form via the ‘Apply’ button. The CIPD will then be in touch with further information. The CIPD (Chartered Institute of Personnel Development) is the professional body for HR and people development and are working with the funder to recruit volunteers. We are particularly interested in hearing from applicants in Cheshire and Warrington, Stoke-on-Trent, East and South Staffordshire, Bolton, Bury, Stockport and across Greater Manchester and Liverpool City Region, but applicants from across England, in any sector, are welcome to apply.
Apply below
Volunteer Independent Visitor -Staffordshire Moorlands
Change, grow, live
For many children and young people living in foster care can be unsettling. You can make a difference by volunteering as an Independent Visitor. Independent visitors support a child or young person on a one-to-one basis. Young people are offered the chance to meet with an Independent Visitor if they have little or no contact with their own families. As a volunteer you are there for the child or young person; a positive role-model who is independent and distinct from the paid professionals they see. You will meet with a child or young person once a month to offer support, encouragement, and guidance. This could involve taking part in a fun activity together or simply having a chat. If you would like to be there for a child or young person, letting them know they have someone on their side, then this is the volunteering role for you. We will support you in this role by ensuring that you receive regular supervision and have a key contact for day-to-day advice and guidance. In return for the time, you give you will receive valuable training and gain experience and skills. You will be making a real difference too. Independent Visitors are currently meeting young people via distant methods during covid-19 restrictions. Our values are to be compassionate, open, and bold. If this sounds like you, we would love to hear from you so click apply.
Apply below
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