07.10.20 – Vacancies
McDonald’s – Stoke-on-Trent ST4 2HX
Join us and you will become part of a crew, or a team, that works together to provide the best customer experience. If you have visited one of our restaurants before, you have probably got some idea of what is involved in working here. But you might not realise the variety and scope of the role. We want every McDonald’s customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you’ll make it happen, whether you’re preparing food, serving on the till or being out in the dining areas looking after our customers’ needs.
A franchised restaurant is a restaurant operated by a local business person trading under the McDonald’s name. Currently over 80% of our restaurants in the UK are franchised but from a customer point of view there is no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.
Quite simply, you will be working in our fast moving, high energy environment and we are looking for a genuine smile plus an ability to connect with customers and make them feel valued.
To join us as a Crew Member you will need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous, and helpful behaviour will come naturally to you and you will work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You will also need to understand the importance of maintaining high standards of quality and service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.
Night Stock Assistant – Tunstall
Argos – Stoke-on-Trent ST6 6AN
Payrate: £8.80 per hour (£8.08 if under 21) plus hourly premium for any night hours worked
Contract: Part-time 15 hours per week. Fixed term until 31st December 2020
Be a Night Stock Assistant at Argos
There is still a lot happening in our Argos stores past the time the doors close. A slick stockroom operation continues to ensure thousands of products can be stored and picked for exactly when our customers need them. You’ll be part of the team that makes this happen.
Know your shifts
For our night roles you will mostly be working between 8pm and 6am when the store is closed, and your shifts may also cover other hours when the store is open. You’ll have your guaranteed part-time hours every week and there may be overtime opportunities.
Due to the working hours, and in line with the Employment of Young Persons Act, we will not be able to employ anyone under the age of 18 for this role.
If this sounds like the perfect role for you, submit your application online as soon as possible as we may close the advert early if we get a lot of interest, it only takes about 15 minutes to complete. The store team will review your application and may invite you for a one hour in-store interview.
Online Service Colleague – Nights
ASDA – Wolstanton ST5 0AP
About the Role
Our customers expect fresh, great quality products that are always available. As a Home Shopping Picker, you are in the shoes of our customers – they have put their trust in you to pick up their shopping, that will meet their expectations.
Wherever you are, we put our customers first with excellent service, and ‘extra special’ products – we work as a team to maximise sales and deliver a great shopping trip.
You will be responsible for:
- Picking great quality products for our online customers
- Finalising orders and checking out our customers’ orders
- Following correct processes and procedures
We’ll work with you on your shifts, but the chances are you’ll have to work some early mornings, evenings and weekends and we may need to be flexible with your work pattern – there’s something to suit everyone.
You will be naturally friendly and want to get stuck in, working with your team to deliver great results. You have great attention to detail, and you care about giving customers a great online shopping experience.
Alongside a competitive salary, you’ll get lots of other great benefits too, including 10% off your Asda shopping, incentive schemes, the opportunity to become a shareholder as part of our Share save scheme, a pension scheme, bonus scheme and discounts across a range of services and activities, from airport parking to theme parks and cinemas.
Customer Service Advisor
DPD Group UK – Stoke-on-Trent
DPD is the fastest growing express parcel delivery company in the UK, with a turnover of well over £1 billion. Voted the nation’s favourite parcel carrier for the last 7 years, we have a very clear strategy to support our enviable position. We will deliver the best service, use the best technology, recruit, and retain the best people in the industry, and we are the UK’s most sustainable delivery company.
We are currently recruiting a Customer Services Advisor, to strengthen our awesome customer services team who put our customers at the heart of everything they do. This will be based in our Stoke Depot (ST1 5GP)
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel. You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
You will also be focussed on.
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers
What we are looking for.
- You will have proven and demonstrable experience of working in a fast-paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will always be polite and professional and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative toeffectively problem solve.
Claims Handlers / Customer Service (Insurance)
Davies Group – Stoke-on-Trent ST1
Are you looking for a job, or a career?
We think there is no organisation quite like Davies to support you to progress in your chosen career path. We’re proud of our development culture, and our continuing investment in a wide range of internal programmes and external qualifications.
So, are you a Davies person?
We’re looking for individuals who share our passion and want to play a part in shaping our future. Being a Davies person means being part of our exciting journey.
Our culture is the foundation of who we are. We do not do “business as usual”! We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and a solid Corporate Social Responsibility.
As we continue to grow and diversify it’s crucial to us that all Davies colleagues stay true to our “Big IDEA”: to Inspire, Deliver, Empower and Aspire. These values remain the cornerstone of what we do.
What we’re looking for:
Joining Davies’ Claims Solutions means that you’ll be involved in the full life cycle of our customer insurance claims, ensuring our policyholders receive exceptional service and a speedy resolution. We are looking for people with transferable skills, so previous experience isn’t necessary.
It’s a role with a broad range of responsibilities, but the fundamentals include:
Composing professional and informative letters and other written correspondence
Ensuring compliance with our contractual and regulatory requirements
Recording full and accurate details within our systems
Contributing to a happy team working environment
What does a typical day in Davies Claims Solutions look like?
In the morning you will be given your workload allocation from your line manager
You will then use the remainder of the day to manage your own workload; taking inbound calls, making outbound calls and using web portals to communicate effectively and empathetically
Your focus is on delivering exceptional service to our customers when they call to discuss their existing insurance claim
You’re fully supported by line managers and your team throughout the day using chat functions, emails, calls and face to face assistance to ensure you can always get help when you need it
A typical call with a customer begins with security checks, then you will discuss the specifics of the claim including documents, payments etc. You may need to ask questions such as clarifying the number of travellers and other details to aid the progression of the claim. You will then close the claims when concluded, or advise the customer of next steps to progress.
The skills and qualities you’ll need:
A professional and adaptable communication style – both written and verbal;
Efficient administrative skills;
Strong numeracy, literacy, and IT skills;
A proactive attitude, and an enthusiastic approach
There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it’s transferable skills and qualities that we value here at Davies. If you have what we’re looking for, as set out above, and you’re on board with the values as per our “Big IDEA”, then we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.
What we offer:
Monday – Friday (09:00AM – 17:30PM)
You receive two 10 minute comfort breaks and a 30 minute break for lunch per day
Contracted hours are 37.5 hours per week
You’ll enjoy benefits such as above-statutory holidays, pension, life assurance, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Davies Incentive Programme, Employee Assistance Programme, and other wellbeing services such as Headspace app membership…. And much more!
Apprenticeship Childcare Practitioner
- JACK IN THE BOX (DAY NURSERY) LIMITED
Full time Apprentice Childcare practitioner required to work within our friendly and caring environment, working within a supportive team.
- Closing date: 30 Oct 2020
- Possible start date: 02 Nov 2020
Beauty Therapy Apprenticeship
- THE LITTLE ANGEL BEAUTY BOUTIQUE LTD
Little Angel Beauty Boutique are looking to recruit an apprentice Beautician. This is an excellent opportunity to gain real work experience whilst gaining qualifications. The person required will need to be smart, sociable with a passion for the beauty industry.
- Closing date: 18 Oct 2020
- Possible start date: 26 Oct 2020
Customer Service Apprentice (Telesales/Business Developer) Howdens Joinery Ltd
While working towards the Level 2 Customer Service Practitioner Apprenticeship Standard, you will learn how to establish a trade customer base via account recruitment. You will also support the Sales Representative through lead generation and by arranging appointments.
- Closing date: 10 Nov 2020
- Possible start date: 17 Nov 2020